PGDM Core Subject

Learning, Development & EQ

Course Objective


Primary PO Mapping: PO3 (Leadership) & PO8 (Lifelong Learning).

Strategic Focus: Utilizing Emotional Intelligence (EQ) to manage interpersonal dynamics and foster a culture of continuous learning.

Mandatory Textbook: Employee Training and Development by Raymond Noe and Amitabh Deo Kodwani (McGraw Hill India).

Internal Assessment Scheme (70 Marks)

Component

Marks

Description

Mapped CO

Simulations

20

Sim 1 (10M): The Training Room (Facilitation). Sim 2 (10M): The EQ Lab (Conflict).

CO2, CO3

Case Study

10

"The Failed Training": Analyzing why a training program did not yield ROI.

CO1, CO4

Presentation

10

"L&D Strategy Pitch": Proposing a corporate academy or learning path.

CO5

Mid-Term

10

Internal written exam covering ADDIE model and EQ.

CO1

Project

10

"Design a Training Module": End-to-end design of a 1-day workshop.

CO2

Participation

10

Active involvement in EQ exercises and peer feedback.

All

Detailed 20-Session Plan

Session

Topic

Pre-Reading (Noe & Kodwani)

Assignment / Case Study

1

Strategic L&D Management

 

Linking training to business strategy and performance.

Ch 1: Intro to Employee Training

Assignment: Audit the training page of a Fortune 500 company.

2

Training Needs Assessment (TNA)

 

Organizational, Task, and Person analysis.

Ch 3: Needs Assessment

Task: Conduct a TNA for a Sales Associate role.

3

Adult Learning Theories

 

Andragogy (Knowles), Social Learning, and Experiential Learning.

Ch 4: Learning: Theories

Assignment: Map a past learning experience to Kolb’s Cycle.

4

Program Design: The ADDIE Model

 

Analysis, Design, Development, Implementation, Evaluation.

Ch 5: Program Design

Project: Outline the "Design" phase for a leadership course.

5

Training Delivery Methods

 

On-the-job, lectures, simulations, and e-learning.

Ch 7: Traditional Methods

Task: Create a 5-minute micro-learning script.

6

Digital Learning & LMS

 

Gamification, MOOCs, and Learning Management Systems.

Ch 8: Technology-Based Training

Assignment: Review a Coursera/Udemy course structure.

7

Evaluation of Training (Kirkpatrick)

 

Reaction, Learning, Behavior, and Results.

Ch 6: Training Evaluation

Task: Design a "Level 1" Feedback Form.

8

Calculation of ROI in Training

 

Cost-benefit analysis and Phillips’ Level 5.

Ch 6 (Contd.)

Case Study: Accenture’s ROI on Training.

9

Mid-Term Internal Exam

 

Assessment of TNA, Design, and Evaluation models.

Review: Sessions 1–8

Assessment: Written Exam (10 Marks).

10

Emotional Intelligence (EQ) Fundamentals

 

Goleman’s Framework: Self-Awareness & Regulation.

Ref: Daniel Goleman

Task: Complete an EQ Self-Assessment.

11

Social Awareness & Empathy

 

Reading social cues and active listening.

Ref: Working with EQ

Assignment: "Empathy Map" for a difficult colleague.

12

Relationship Management

 

Influence, conflict management, and teamwork.

Ref: Social Intelligence

Case Study: The Toxic Leader.

13

Simulation Lab 1: The EQ Lab

 

Role-playing conflict resolution using EQ techniques.

Manual: Conflict Scenarios

Assessment: Simulation Performance Score (10 Marks).

14

Leadership Development

 

Mentoring, coaching, and 360-degree feedback.

Ch 9: Employee Development

Assignment: Draft a "Mentorship Agreement".

15

Career Management & Succession

 

Protean careers and dual-career paths.

Ch 10: Career Management

Task: Create a 5-year Career Development Plan.

16

Simulation Lab 2: The Training Room

 

Delivering a 15-minute training segment to peers.

Manual: Facilitation Guide

Assessment: Simulation Performance Score (10 Marks).

17

Cross-Cultural Training

 

Preparing employees for global assignments.

Ch 11: Special Issues

Task: Design a cultural briefing for Japan.

18

Future of L&D

 

AI in coaching, VR/AR training, and personalized learning paths.

Ch 12: Future of Training

Assignment: Research a VR training application.

19

Capstone Presentation

 

Presenting the "L&D Strategy Pitch".

Manual: Presentation Rubric

Assessment: Group Presentation (10 Marks).

20

Course Synthesis

 

Creating a Learning Organization.

Ref: The Fifth Discipline

Submission: Final Course Portfolio.